ISO 10002 Customer Satisfaction Management System
As Türk Loydu, we offer services within the scope of management systems certification
ISO 10002 Customer Satisfaction Management System aims to design, plan and implement the customer complaint handling process effectively and efficiently in organizations that aim to provide services beyond the expectations of their customers, regardless of the type of product or service. A good complaint management system prevents the recurrence of nonconformities and therefore complaints by the organization, offers effective solution opportunities and measures the success of the solution opportunities offered. In doing so, it develops the awareness and competence of its personnel in this regard.
Management Systems Certification - Certification Rules
Management Systems Certification - Rules For Use Of The Certification Mark and Certificate
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